Privacy Policy

At Dihward (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dihward.net and use our digital services and platform (collectively, the “Services”).

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

1. Information We Collect

We collect various types of information in connection with the Services we provide, including:

1.1 Personal Information You Provide

When you register for an account, use our Services, or communicate with us, we may collect personal information that you voluntarily provide, including but not limited to:

• Contact Information: Name, email address, phone number, business address, and company name
• Account Credentials: Username, password, and security questions
• Payment Information: Credit card details, billing address, and payment transaction history (processed securely through third-party payment processors)
• Profile Information: Job title, professional information, preferences, and settings
• Communication Data: Information you provide when contacting customer support, participating in surveys, or engaging with our community features
• Business Information: Company details, industry sector, number of employees, and business needs

1.2 Information Collected Automatically

When you access our Services, we automatically collect certain information about your device and usage patterns:

• Device Information: IP address, browser type and version, operating system, device identifiers, and mobile network information
• Usage Data: Pages visited, time spent on pages, links clicked, features used, and interaction with our Services
• Location Data: General geographic location based on IP address (we do not collect precise geolocation without your explicit consent)
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies (see Section 5 for more details)
• Log Data: Server logs including access times, error logs, and system activity

1.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including:

• Business partners and service providers who help us deliver our Services
• Social media platforms if you choose to connect your account
• Publicly available sources and data enrichment services
• Analytics providers and advertising networks

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Providing and Improving Our Services

• Creating and managing your account
• Processing transactions and delivering the Services you request
• Providing customer support and responding to your inquiries
• Personalizing your experience and customizing content
• Analyzing usage patterns to improve functionality and user experience
• Developing new features, products, and services

2.2 Communication and Marketing

• Sending administrative information, service updates, and security alerts
• Providing newsletters, marketing communications, and promotional offers (with your consent where required)
• Conducting surveys and gathering feedback
• Sending notifications about your account activity

2.3 Security and Fraud Prevention

• Monitoring and analyzing security threats
• Detecting and preventing fraudulent transactions and abuse
• Verifying identity and authenticating users
• Investigating and resolving security incidents
• Enforcing our Terms of Service and other policies

2.4 Legal and Compliance

• Complying with legal obligations and regulatory requirements
• Responding to legal processes, law enforcement requests, and court orders
• Protecting our rights, property, and safety, and that of our users and the public
• Resolving disputes and enforcing agreements

2.5 Analytics and Research

• Conducting research and statistical analysis
• Understanding user behavior and trends
• Measuring the effectiveness of our Services and marketing campaigns
• Creating aggregated, anonymized data for internal and external use

3. How We Share Your Information

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform functions on our behalf, including:

• Cloud hosting and infrastructure providers
• Payment processors and financial institutions
• Customer relationship management (CRM) systems
• Email service providers and communication platforms
• Analytics and data processing services
• Customer support and help desk providers
• Marketing and advertising platforms

These service providers have access to your information only to perform specific tasks on our behalf and are obligated to maintain confidentiality and security.

3.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and the choices you may have regarding your information.

3.3 Legal Requirements

We may disclose your information when required by law or in response to valid legal processes, including:

• Complying with subpoenas, court orders, or legal obligations
• Responding to requests from government authorities
• Protecting against legal liability
• Investigating potential violations of our Terms of Service
• Detecting, preventing, or addressing fraud, security, or technical issues

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you authorize integration with third-party services or participate in partner programs.

3.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you. This data may be used for research, analytics, marketing, or other purposes.

4. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

4.1 Technical Safeguards

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols
• Secure Storage: Personal information is stored on secure servers with restricted access
• Firewalls: Network security measures including firewalls and intrusion detection systems
• Regular Security Audits: Periodic vulnerability assessments and penetration testing
• Multi-Factor Authentication: Enhanced account security options for user access

4.2 Organizational Safeguards

• Access controls limiting employee access to personal information on a need-to-know basis
• Background checks and confidentiality agreements for personnel with access to data
• Regular security training for employees
• Incident response procedures for addressing security breaches
• Data retention and disposal policies

4.3 Your Role in Security

While we implement robust security measures, please remember that no system is completely secure. You play an important role in protecting your information by:

• Choosing strong, unique passwords
• Keeping your login credentials confidential
• Logging out after using shared devices
• Reporting any suspicious activity immediately
• Keeping your software and devices updated

5. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience and collect usage information.

5.1 What Are Cookies?

Cookies are small text files stored on your device that help websites remember your preferences and improve functionality. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).

5.2 Types of Cookies We Use

• Essential Cookies: Required for the Services to function properly, including authentication and security
• Preference Cookies: Remember your settings and preferences for a personalized experience
• Analytics Cookies: Help us understand how users interact with our Services and identify areas for improvement
• Marketing Cookies: Track your activity across websites to deliver relevant advertisements

5.3 Managing Cookies

Most browsers allow you to control cookies through their settings. You can:

• Block all cookies
• Accept only certain types of cookies
• Receive notifications when cookies are set
• Delete existing cookies

Please note that blocking or deleting cookies may affect the functionality of our Services. For more information about managing cookies, visit www.allaboutcookies.org.

5.4 Third-Party Tracking

We may allow third-party analytics and advertising services to collect information through cookies. These companies may use this information to provide you with relevant advertisements on other websites. You can opt out of interest-based advertising through:

• Network Advertising Initiative (NAI) – www.networkadvertising.org/choices
• Digital Advertising Alliance (DAA) – www.aboutads.info/choices
• European Interactive Digital Advertising Alliance (EDAA) – www.youronlinechoices.eu

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to certain exceptions)
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing under certain circumstances
• Opt-Out: Unsubscribe from marketing communications at any time

6.2 GDPR Rights (European Economic Area)

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to withdraw consent at any time
• The right to lodge a complaint with your local data protection authority
• The right to receive information about international data transfers
• Enhanced transparency about our legal basis for processing your data

6.3 CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected, used, and shared
• The right to delete personal information held by businesses
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

6.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: privacy@dihward.net
• Subject Line: “Privacy Rights Request”
• Include: Your full name, email address, and specific request

We will respond to your request within the timeframe required by applicable law (typically 30 days). We may need to verify your identity before processing certain requests.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Providing and improving our Services
• Complying with legal obligations
• Resolving disputes
• Enforcing our agreements

Specific retention periods depend on the type of information and how it is used:

• Account Information: Retained for the duration of your account plus a reasonable period afterward for legal and business purposes
• Transaction Records: Retained for accounting and tax purposes as required by law (typically 7 years)
• Marketing Data: Retained until you opt out or we no longer have a legitimate business need
• Analytics Data: Typically aggregated and anonymized, retained indefinitely

When data is no longer needed, we securely delete or anonymize it in accordance with our data retention and disposal policies.

8. International Data Transfers

Dihward operates globally, and your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer personal information internationally, we implement appropriate safeguards, including:

• Standard Contractual Clauses approved by the European Commission
• Data Processing Agreements with service providers
• Compliance with Privacy Shield principles (where applicable)
• Other legally recognized transfer mechanisms

By using our Services, you consent to the transfer of your information to countries outside your country of residence, including the United States, which may have different data protection rules.

9. Children’s Privacy

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at privacy@dihward.net.

If we become aware that we have collected personal information from a child without proper parental consent, we will take steps to delete that information as quickly as possible.

10. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to such third-party services, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party services before providing them with your personal information. The inclusion of links does not imply endorsement of those sites or services.

11. Do Not Track Signals

Some browsers include a “Do Not Track” (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no industry consensus on how to respond to DNT signals. At this time, our Services do not respond to DNT signals. However, you can use the privacy controls and cookie management options described in this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will:

• Update the “Last Updated” date at the top of this Privacy Policy
• Post the revised Privacy Policy on our website
• Notify you of material changes via email or through a prominent notice on our Services

Your continued use of our Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated Privacy Policy, please discontinue use of our Services.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We are committed to resolving privacy concerns in a timely and transparent manner. We will respond to your inquiry within a reasonable timeframe, typically within 30 days.

14. Additional Information for Specific Regions

14.1 European Economic Area (EEA)

Legal Basis for Processing: We process your personal information based on the following legal grounds:

• Contract: Processing necessary to perform our contract with you
• Legitimate Interests: Processing necessary for our legitimate business interests (e.g., improving our Services, fraud prevention)
• Consent: Processing based on your explicit consent (e.g., marketing communications)
• Legal Obligation: Processing necessary to comply with legal requirements

Data Protection Officer: You may contact our Data Protection Officer at dpo@dihward.net for questions about data protection and privacy.

Supervisory Authority: You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

14.2 California

California Consumer Privacy Act (CCPA) Disclosures:

In the past 12 months, we have collected the following categories of personal information: identifiers, commercial information, internet activity, professional information, and inferences. We collect this information for the business purposes described in Section 2 of this Privacy Policy.

We share personal information with service providers and business partners as described in Section 3. We do not sell personal information.

California Privacy Rights: California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at privacy@dihward.net with “California Privacy Rights” in the subject line.

14.3 Other Jurisdictions

If you are located in a jurisdiction with specific privacy laws, you may have additional rights under those laws. Please contact us for information about rights specific to your jurisdiction.